What actually happens when an OCTUM service technician visits your production facility?
Typical daily schedule:
Morning: System check – status of image processing systems, log files, lighting, cameras.
Mid-morning: Analysis of specific malfunctions or anomalies, adjustment of parameters or test plans if necessary.
Afternoon: Discussion with production and quality assurance – which error patterns are recurring, where is there potential for improvement?
Finally: Documentation of the measures taken and clear recommendations for the coming weeks.
Our goal: A system that not only ‘works’ but is stable, audit-proof and easy for your team to use.