Support, Installation and Service for OCTUM Inspection Stations
Technical support for inspection systems
An inspection system is an important part of production and quality assurance. To ensure that OCTUM inspection stations, machine vision systems and AOI solutions operate reliably, customers need not only a robust technical solution, but also competent support during day-to-day production.
OCTUM Support assists customers from on-site installation and commissioning through to technical support during ongoing operation. This includes service requests, remote support, scheduled service visits, repairs, spare parts and training.
Our goal is to secure the availability of your inspection systems, reduce downtime and reliably support your production. You will receive a personal response to support requests within 24 hours on business days.
Any questions?
Get directly in touch with our
experts on +49 7062 91494-0
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Support Across the Entire System Lifecycle
Technical Support for OCTUM Inspection Systems
OCTUM supports operators of inspection stations and machine vision systems not only in acute support cases. Our support team accompanies inspection systems throughout their entire lifecycle – from installation and commissioning to support during ongoing production.
Typical support and service activities include:
- on-site installation of OCTUM inspection stations
- commissioning and technical coordination with the production environment
- support with error messages or unusual system behavior
- remote support for software, operation or parameterization questions
- adjustments to inspection programs or product formats
- support with cameras, lighting, optics and system components
- advice on spare parts and repairs
- preparation and execution of scheduled and unscheduled service visits
- training for operation, parameterization and system understanding
This gives you targeted support for the safe and reliable operation of your machine vision solution.
On-Site Installation and Commissioning
Professional Installation of OCTUM Inspection Stations
OCTUM Support also handles the installation and commissioning of OCTUM inspection stations directly on site. The systems are integrated into the production environment, technically checked and commissioned together with the teams involved.
The goal is to ensure stable integration of the inspection station into the production process – from mechanical and electrical integration to coordination with the machine, line, interfaces and operating personnel.
Typical installation tasks include:
- setup and installation of OCTUM inspection stations on site
- connection and technical inspection of system components
- coordination with the machine environment, production line and interfaces
- setup and inspection of cameras, lighting and optics
- support during commissioning and functional testing
- verification of communication with the machine control system or line environment
- instruction of operating personnel and technical contacts
- coordination of open points for stable production operation
This ensures that OCTUM inspection stations are not only delivered, but also professionally integrated into the production environment.
Technical Support During Ongoing Operation
Support for Questions, Error Messages and System Behavior
During day-to-day production, questions may arise regarding operation, inspection programs, formats, components or system messages. OCTUM Support helps identify possible causes and define meaningful next steps.
Technical support includes assistance with:
- error messages and system notifications
- unusual inspection behavior
- questions regarding operation or parameterization
- adjustments to inspection programs
- format or product changes
- component-related questions involving cameras, optics or lighting
- coordination of scheduled service visits
- assessment of whether remote support or an on-site visit is appropriate
The more precise the information provided with your request, the faster our support team can assess your case.
Remote Support
Fast Assistance via Remote Access
Many support cases can be analyzed efficiently via remote access. OCTUM experts can review system settings together with you, trace error messages, check inspection programs or assess parameters.
Remote support is particularly suitable for:
- analysis of error messages
- review of software and system settings
- support with operating questions
- inspection program checks
- parameter adjustment or optimization
- fast technical assessment
- preparation for a possible on-site service visit
This saves time, reduces unnecessary downtime and enables a fast technical evaluation.
Service Request
Service Request for Technical Support
If you need support for an OCTUM system, please use the service request form. This allows your request to be classified correctly and forwarded to the appropriate contact person.
Helpful information for your request includes:
- system or project number
- system designation
- error description or question
- time of occurrence
- screenshots or error messages
- affected product, format or inspection program
- urgency of the request
- information on whether remote access is available
Based on this information, OCTUM can assess more quickly whether remote support, a spare part, a repair or a service visit is the appropriate next step.
Repairs and Spare Parts
Repair Registration for Components and Systems
Repair registration is available for defective components or systems. It helps prepare returns, inspections and repairs in a structured way.
Repair registration is suitable for:
- defective cameras, lighting units or hardware components
- damaged or failed system components
- recurring technical issues
- components that need to be inspected or repaired
- returns for technical evaluation
Please describe the issue as precisely as possible and include relevant system information. This simplifies processing and reduces coordination effort.
Training
Training for Safe Operation and Better System Use
Well-trained employees can operate inspection systems more safely, solve minor questions faster and better assess typical sources of error.
OCTUM training supports users in areas such as:
- operation of inspection systems
- fundamentals of industrial machine vision
- handling of inspection programs
- format changes and parameterization
- interpretation of inspection results
- troubleshooting and system understanding
- safe operation in regulated production environments
Training can be tailored to the specific system, application and knowledge level of the participants.
Preventive Support
Support Does Not End After Commissioning
An inspection system must operate reliably over the long term in day-to-day production. Support is therefore not only important when a problem occurs. Preventive support can also help secure system availability and reduce unplanned downtime.
This may include:
- review of system condition and components
- advice on spare parts
- support with format or product changes
- optimization of existing inspection tasks
- evaluation of extensions or retrofits
- support with software or system updates
- technical assessment of older systems
This helps keep your machine vision system usable over the long term and allows it to be adapted to new requirements.
Support for Regulated Production Environments
Technical Support with Documentation and Traceability in Mind
In regulated industries such as pharmaceuticals and medical technology, support, service and system changes are particularly important. Changes to inspection programs, software, parameters or system components must be controlled and traceable.
OCTUM supports you in evaluating technical changes to the inspection system in a structured way and aligning them with the requirements of your production and quality processes.
This includes, for example:
- changes to inspection programs
- adjustments to product formats
- system extensions
- replacement of components
- support with documentation and traceability
- technical assessment of planned changes
- coordination of service visits in regulated production environments
How to Reach OCTUM Support
The Right Channel for Your Request
Do you need support for an OCTUM inspection system, inspection station or component?
Please use the appropriate request form so that your inquiry can be classified correctly from the start.
Service Request
For technical support, remote support, service visits and questions regarding existing systems.
Repair Registration
For defective components, returns or repairs.
Training
For operator training, system training and project-specific knowledge transfer.
Does OCTUM also support the on-site installation of inspection stations?
Yes. OCTUM Support assists with the installation and commissioning of OCTUM inspection stations directly on site. This includes setup, technical inspection, coordination with the machine environment, functional testing and instruction of the relevant contacts.