Service Request

Prompt handling of your enquiry

einen Hand wählt an einem virtuellen Screen unteschiedliche Optionen aus dem Bereich Support: Anruf, E-Mail, Webmeeting, etc.

To enable us to quickly and clearly identify your service request, please complete the form below as fully as possible.

Please describe the problem in as much detail as possible in the ‘Problem description’ field (e.g. error messages, time/frequency, measures already taken, affected components). The more complete your information is, the faster we can narrow down the cause and provide you with targeted assistance. Thank you!

Any questions?

Get directly in touch with our
experts on +49 7062 91494-0
or write to us using our contact form

OCTUM GmbH

Renntalstraße 16
74360 Ilsfeld, Germany

Tel.: +49 7062 91494-0
Email: support@octum.de

Get in touch with us

Service-Request

All fields marked with an asterisk (*) are mandatory.

If there is a hardware defect and you would like to send in a component for repair, please use our RMA form, print it out and enclose it with the shipment. You can find the RMA form here .

This order is based on your general cost rates. These are payable unless it is a warranty claim.
I hereby consent to the processing of my data for the purpose of handling my order.