Repair Request

Prompt handling of your enquiry

einen Hand wählt an einem virtuellen Screen unteschiedliche Optionen aus dem Bereich Support: Anruf, E-Mail, Webmeeting, etc.

 

To enable us to identify faulty components quickly and accurately, we require a fully completed RMA form for every item returned. This ensures that your repair request can be processed promptly and that all relevant information is immediately available.

Please download the form, fill it in completely and enclose a printout of the consignment.

Any questions?

Get directly in touch with our
experts on +49 7062 91494-0
or write to us using our contact form

1. Download and complete the RMA form

 

Please download the RMA form and complete it as fully as possible. In addition to your contact details, please provide information about the component and a brief description of the fault or problem.

2. Print out the form and enclose it with the parcel

 

Please print out the completed form and enclose it with the faulty component. Then send the component to the OCTUM address given on the form.

3. Goods received at OCTUM

 

Once we have received your parcel, our support team will inspect the component and create a repair order. You will receive confirmation of receipt of the goods, along with the relevant order number. Please always quote this order number if you have any queries.

4. Examination and assessment

 

The component you have sent in will be inspected. We will then determine what action is required and provide an initial estimate of the likely scope of repairs and the potential costs.

5. Quotation or alternative offer

 

The information from the inspection will be passed on to our sales team. You will then receive a quote for the repair or, if more appropriate, an alternative replacement offer.

6. Order placed by the customer

 

Once you have received the quote or replacement offer, please send us your order. Only then will we proceed with processing your order, carrying out the repair or arranging a replacement delivery.

Schedule a repair now

 

Please download the RMA form, fill it in completely, enclose a printed copy with your parcel, and send the parcel to the OCTUM address provided.